The Elduaien Language Academy works with the objective of achieving business excellence, improving the quality of the services provided on a daily basis. An example of this is the various certificates we have been awarded over the years and which are, of course, a guarantee of the quality of our services.
In 2004, the academy in Ondarreta was awarded the Quality Certificate, UNE-EN ISO 9001: 2000 and after the revision of the standard, the ISO 9001:2008 certificate. Later on, this certificate was awarded to all the other Elduaien language academies and we have recently obtained the ISO 9001:2015 certificate, once again demonstrating the excellence of the quality of services we offer.
The Elduaien Language Academy has also been an ES098 authorised examination centre for Cambridge English Language Assessment since 2011, when it became an internal authorised centre equipped to organise examinations for its students.
Since 2014, it has been an examination centre open to all candidates, which enables anyone interested, whether or not they are students at the Elduaien Academy, to enrol in the various exams that we organise throughout the year.
In March 2011 we were awarded the Bai Euskarari Certificate which guarantees that our company offers customer service in Basque to anyone who requests it. Furthermore, at the end of 2013, we obtained the Bikain Language Quality Management Certificate, which guarantees the use of the Basque language in service management.